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LEGAL CONTRACT BINDING
When a client purchases a service from Reedsy Author Solutions, they agree to the Legal
Contract
Binding, which includes handling responses to legal notices related to Trademark
Services, Patents, and Lawsuits. If a customer decides to close their business, they are
responsible for submitting the required cancellation documents to remove their legal
name from the business records. This safeguards the business owner from any legal
liabilities tied to the infringing business name. If the customer fails to provide the
cancellation documentation, Reedsy Author Solutions will not be held liable and assumes no
responsibility for any legal damages incurred by the business owner due to the
infringement issue.
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REVISION POLICY
The allotted number of revisions is based on your selected package and you can demand as
much revisions as stated in your package details. We focus on providing the best
services to our customers and will continue revising until your needs is met. You are
not liable to pay additional price if the design concepts are not changed. You will have
your revised design in 48 hours.
Any changes/revisions requested after the logo designs are finalized will be treated as
a new order and charged separately.
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REFUND POLICY
Reedsy Author Solutions’s refund policy will be nil if;
- You have chosen a special package.
- The primary design concept has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that
do not pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with a
particular service, refund will only be applicable on that particular service and
‘not’ the entire bundle.
- The client will not be entitled to any refunds after 7 days, from the date of
purchase.
- Services including but not limited to Social Media Marketing/Management, Search
Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web
Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any
circumstances.
- In case of websites, refunds will not be entertained once the client has approved
the design and the website is sent for development.
- Refund requests will not be entertained once the logo/website designs are approved.
- A partial refund (not exceeding 25%) could be availed, if client fails to provide
the initial brief for the logo/web design within 10 days of placing the order.
- Refunds will not be processed after final delivery of files following client
approval.
Note: Reedsy Author Solutions holds all rights to reject any project or cancel the contract
whenever it
deems necessary. After the refund, you will not have any rights to use the designs for
any purpose; they will be the sole property of Reedsy Author Solutions. The company will be the
rightful owner of the designs.
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CLAIM YOUR REFUND
To claim your refund in accordance with our refund policy, follow the following steps:
You can claim your refund by:
As soon as we receive your refund request, we will respond to it at our earliest, once
the required analysis is completed, we will initiate the process.
After you have received your refund, you will not have any rights to any designs
submitted by Reedsy Author Solutions, the information will be submitted the Copyright
Acquisition of
the Government Copyright Agencies to maintain legality.
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QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill your
expectations.
We believe in providing best designs and each of our designs is well researched and well
crafted.
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WE OFFER SATISFACTION GUARANTEE
- Our unlimited revisions policy is to make sure that you are satisfied.
- We aim at exceeding your expectations and strive to accomplish it.
- We do not stop our revisions until you are completely satisfied with your design
(number of revisions will be according to your package).
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DELIVERY POLICY
- The complete order will be sent to the mentioned account on the date stated on Order
Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required is 2
business days.
- In case of urgent order, contact our customer support team.
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RECORD MAINTENANCE
Reedsy Author Solutions keeps the records of finalized designs so that in case of any misplaced
order,
you will be provided the exact file. However, files extraction will be charged
additionally.
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CUSTOMER SUPPORT
Our customer support is present 24/7 to answer all of your concerns and queries, our team
will answer your concerns anytime and every time.
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COMMUNICATION POLICY
- YOU agree that Reedsy Author Solutions is not liable for any correspondence from email
address
(es) other than the ones followed by our own domain i.e. "..@wixwebcreators.com "
or/and
any toll free number that is not mentioned on our website. Reedsy Author Solutions should
not be
held responsible for any damage(s) caused by such correspondence. We only take
responsibility of any communication through email address (es) under our own domain
name or/and via toll free number i.e. already mentioned on Reedsy Author Solutions’s
website.
- We are not responsible for any damages caused due to other contact details not
provided by us.
- Project activation charges will apply if client fails to respond over a period of 45
days.
- We take full responsibility of all the information provided through our official
domains.
